Price List and Regulations of the Hosting Service of Handlopolis.com/Sarra Web Ltd

Valid from June 17, 2024

1. Startup hosting

• Price: £89/year

• Includes: Domain, SSL, DNS on our hosting at sarra.uk, with WordPress installation / WooCommerce store

• 10 GB of disk space for your website or store and e-mail

• Standard mail in the domain (up to 3 email boxes) and its launch

• 2 backups a week, basic security at startup, automatic updates.

• Response times and fees in the event of a breakdown, see section below Price list of Additional Services and Orders

Paid options:

• One business mailbox on a British server (in addition to hosting, an additional 10 GB of mail space) £28/year

• One Economy business mailbox on a Polish server (in addition to hosting, an additional 7 GB of mail space) £16/year

2. Business Hosting

• Price: £147/year

• Includes: Includes: Domain, SSL, DNS on our hosting at sarra.uk, with WordPress installation/ WooCommerce store

• 20 GB of disk space for your website or store and e-mail

• One Economy business mailbox on a Polish server (in addition to hosting, an additional 7 GB of e-mail space) included in the price or standard e-mail in the domain (up to 3 e-mail mailboxes) along with its activation

• A package of 2 hours of technical support (to be used in blocks of at least 15 minutes for troubleshooting, changing settings, additional plug-ins, minor corrections on websites)

• 3 backups a week, basic security at startup, automatic updates.

• Response times and fees in the event of a breakdown, see section below Price list of Additional Services and Orders

3. Business Plus Hosting for Websites

• Price: £208/year

• Includes: Domain, SSL, DNS in sarra.uk, WordPress/WooCommerce store

• 20 GB of disk space for your website or store and e-mail

• Troubleshooting and updates included in the price 

• One business mailbox on a British server (in addition to hosting, an additional 10 GB of mail space) or two Economy business mailboxes on a Polish server (in addition to hosting, an additional 7 GB of mail space), or standard mail in the domain (up to 3 email mailboxes) along with its activation

• 2-hour technical support package (to be used in blocks of at least 15 minutes for any services on the client's website or store)

• Response time in case of failure 24 hours.

• 5 backups a week, basic security at startup, automatic updates.

4. Business Plus Hosting for High Traffic Stores

• Price: From £20/month (or £223/year)

• Includes: Hosting and CDN configuration to meet client traffic requirements.

Price list of Additional Services and Orders

Rate depending on response time:

• Standard: Up to 5 working days: £30/h

• Popular: Up to 3 working days: £40/h

• Fast Support: Up to 24 hours on business days: £50/hour

• “Ad hoc” repairs whenever possible.

• We reserve free consultation time in the calendar for clients.

• “On demand” support and repairs for an additional fee.

Change and Failure Reports

• Email: [email protected] or [email protected]

• Telephone: 07704195024

Hosting Service Terms and Conditions

General provisions

• The Regulations define the rules for the provision of hosting services by Handlopolis.com/Sarra Web Ltd.

• Using the services constitutes acceptance of the regulations 

Range of services

• We provide hosting services in packages described in the price list.

• Additional services are provided in accordance with the price list of additional services.

Terms of payment

• Payments for hosting services and additional services are made in advance.

• Failure to pay on time will result in suspension of the service.

Customer obligations

• The customer undertakes to use the services in accordance with applicable law and principles of social coexistence.

• It is prohibited to use hosting in a way that violates the rights of third parties.

Obligations of Handlopolis.com/Sarra Web Ltd

• We ensure the availability of services as described in the price list.

• In the event of a failure, we take corrective actions within a specified response time in accordance with the selected service package.

Complaints

• Complaints regarding the services should be submitted in writing to the email address [email protected] or [email protected].

• Complaints are considered within 14 business days from the date of their submission.

Final Provisions

• Handlopolis.com/Sarra Web Ltd reserves the right to make changes to the regulations. Changes will be communicated on the website.

• In matters not covered by these regulations, British law shall apply.